Legal information
ARTICLE 1: OBJECT
These general conditions of sale define the rights and obligations of the parties in the context of the remote reservation of services offered by GOMA. They apply to any reservation made online on the GOMA website.
ARTICLE 2: GENERAL PROVISIONS
These general conditions of sale apply for as long as the services are put online by GOMA on the site. GOMA reserves the right to supplement or modify these general conditions of sale at any time by publishing a new version on its website, which will automatically apply as soon as it is published.
The applicable general conditions of sale are those in force on the date of the reservation.
ARTICLE 3: CONCLUSION OF THE ONLINE CONTRACT
3.1. Selection of services by the customer:
The Customer selects the services presented under his sole responsibility, without the responsibility of GOMA being engaged. The Customer ensures that he is informed of the nature, the destination and the terms of reservation.
The Customer acknowledges having received the advice and information necessary to ensure the adequacy of the offer to his needs and to have made his reservation in full knowledge of the facts.
3.2. Booking process:
1. The customer makes his reservation using the dematerialized order form available on the website.
2. The customer certifies the accuracy and veracity of the information provided.
3. The customer must follow several steps to complete their reservation, including: - Searching for dates of stay, room category and rates; - The optional selection of one or more additional services such as breakfast (unless this service is included in the rate mentioned above); - Checking the details of the reservation, its total cost and the applicable conditions of sale (general and specific); - Entering the Customer's contact details; - Entering the Customer's contact details; - Entering the Customer's contact details; - Entering the Customer's contact details; - Entering the Customer's contact details; - Entering the Customer's contact details; - Entering the Customer's contact details; - Entering the Customer's contact details; - Entering the Customer's contact details; - Entering the Customer's contact details; - Entering the Customer's contact details; - Entering the Customer's contact details; - Entering the Customer's details; credit card information in case of guarantee or prepayment; - Read and accept the general and specific conditions of sale of the selected rate before confirming the reservation; - Confirm the reservation.
3.3. Confirmation of receipt of the reservation:
A confirmation email is sent to the Customer. It summarizes the contract offer, the services reserved, the prices, the total amount of the order, the conditions of sale applicable to the chosen rate (accepted by the Customer), and the date of the reservation.
3.4. Confirmation of the reservation:
The reservation is considered valid at the time of confirmation or prepayment made online by credit card.
ARTICLE 4: PRICE
1. The prices related to the reservation of services are indicated on the website and confirmed at the time of booking.
2. The prices shown are per room for the number of people and the date chosen.
ARTICLE 5: PAYMENT
1. The Customer provides his bank details as a guarantee of the reservation, except for special conditions or rates, by using a credit or private card (Visa, Mastercard, American Express, Diners Club...) and by entering directly, in the secure space provided for this purpose (SSL encryption), the card number, its validity date (the credit card must be valid at the time of the stay), as well as the visual cryptogram. The Customer must present to Frenchdoor the credit card used to guarantee the reservation or to make the prepayment. Frenchdoor may also ask the Customer to present an identity document in order to avoid bank card fraud.
2. Payment is debited to Frenchdoor during the stay, except in the case of special conditions or rates, where payment is charged at the time of booking (online prepayment for some rates). This prepayment is considered to be a deposit. For rates not prepaid online, Frenchdoor may require the Customer to provide a security deposit or credit card authorization upon arrival to guarantee payment of the services on site.
3. In the event of a no-show (reservation not canceled - Customer absent) for a reservation guaranteed by credit card, Frenchdoor will charge the Customer a fixed compensation equivalent to the cost of the first night on the credit card used as guarantee, and all subsequent nights of the reservation will be canceled at no additional cost, unless otherwise specified in the conditions of sale of the rate. By making the reservation, the Customer explicitly authorizes Frenchdoor to proceed with the payment of the compensation.
4. At the time of prepayment, the amount charged includes: accommodation expenses, taxes related to accommodation, restaurant fees if breakfast is chosen, taxes related to the restaurant and any additional services chosen by the customer.
5. In the case of rates subject to online prepayment, the deposit is debited at the time of booking.
ARTICLE 6: CANCELLATION OR MODIFICATION BY THE CUSTOMER
1. In accordance with article L 121-21, 12° of the Consumer Code, the Customer does not benefit from the right of withdrawal provided for in article L 121-21 of the same code.
2. The conditions of sale of the selected rate specify the conditions for cancelling and/or modifying the reservation.
3. Reservations with prepayment cannot be changed or cancelled. Advance payments, which are deposits, are not refunded. This will be explicitly stated in the terms and conditions of sale of the rate.
4. When the sales conditions of the selected rate allow it, the cancellation or modification of the reservation can be made directly with Frenchdoor. Contact details are provided in the booking confirmation email.
5. In case of interruption of the stay, the total agreed price will be invoiced. For reservations with prepayment, no refund will be made in this case.
6. Unless otherwise expressly stated, the customer must vacate the room before 12 noon on the day the reservation ends. Otherwise, an additional night will be charged.
7. All reservations are nominative and cannot be transferred to a third party, neither free of charge or for consideration.
ARTICLE 7: RELOCATION
In the event of exceptional circumstances or the impossibility of making the reserved room available to the Customer, or in the event of force majeure, Frenchdoor reserves the right to host the Customer in a hotel of equivalent category offering similar services, subject to informing the Customer in advance. Any additional room costs, transportation between the two hotels and telephone calls remain the responsibility of Frenchdoor.
ARTICLE 8: HOTEL STAY
1. In accordance with French regulations, upon arrival at Frenchdoor, the Customer must fill out a police form. To do this, the Customer must present a valid identity document in order to determine if he is required to fill out the police form.
2. The Customer must comply with the Frenchdoor Internal Regulations, available at the Frenchdoor Reception. In the event of non-compliance with this regulation, Frenchdoor reserves the right to ask the Customer to leave the premises without any compensation and/or refund if a payment has already been made. If no payment has been made, the Customer must pay the total price of his stay (nights consumed plus nights booked but not consumed) before leaving the establishment.
3. GOMA provides free WIFI access. The customer agrees not to use this resource for the purposes of reproduction, representation, public distribution, or communication of any material protected by copyright without the permission of the copyright owner or in violation of his rights.
ARTICLE 9: EXCLUSION OF LIABILITY
The photographs on the site are not contractual. Although Frenchdoor strives to ensure that the photographs, graphics and texts provided to illustrate Frenchdoor provide as accurate a picture as possible of the accommodation services offered, variations may occur, in particular due to furniture changes or renovations.
GOMA cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the act of a third party or the Customer, including in particular in the event of unavailability of the Internet network, difficulties in accessing the site, difficulties in accessing the site, external intrusions, external intrusions, computer viruses, or advance payments not authorized by the cardholder's bank.
ARTICLE 10: RIGHT TO CANCEL/HOTEL ERRORS
The website may contain inaccuracies, technical errors, typographical errors, or other discrepancies in the information displayed, including rates, fees, or availability applicable to transactions. GOMA assumes no responsibility for such errors, inaccuracies or omissions.
GOMA reserves the right not to honor bookings or information affected by such errors, inaccuracies, or omissions. GOMA may at any time, including after the reservation is confirmed, make changes, corrections, cancellations and/or improvements to information or reservations based on these issues.
ARTICLE 11: COMPLAINTS
Complaints concerning the non-performance or poor performance of hotel services must be brought to the attention of GOMA in writing within eight days from the date of departure of Frenchdoor.
For complaints about hotel reservations, the customer can contact the customer service team. Please refer to the “Contact Us” section on the website.
You can also write to
GOMA
CS 48756, 58 RUE DE MONCEAU, 75008 PARIS
ARTICLE 12: FORCE MAJEURE
Force majeure refers to any external event, which is both unpredictable and insurmountable, preventing the Customer or Frenchdoor from performing their contractual obligations. Events considered as cases of force majeure or fortuitous events are those commonly accepted by French courts and tribunals.
None of the parties will be held responsible for the non-performance of its obligations due to a case of force majeure. It is expressly agreed that force majeure suspends the performance of the parties' mutual obligations and that each party will bear the resulting costs.
ARTICLE 13: PRIVACY POLICY
1. On each data collection form, the customer is informed of the mandatory or optional nature of the response fields, indicated by an asterisk.
2. If the Customer does not provide the mandatory information, GOMA may be unable to register the reservation or manage the Customer's complaints.
3. The data collected is intended for GOMA and its partners (in particular the online payment provider).
4. As part of pre-contractual reservation measures or the execution of the hotel reservation contract, Frenchdoor and its partners may receive data such as identity data, personal and professional information, economic and financial data for the purposes of hotel reservations and complaint management.
5. The Customer authorizes GOMA to share his personal data with third parties as long as this communication is compatible with GOMA's operations under these general conditions.
6. When paying online, the Customer's bank details will be sent by the payment provider to Frenchdoor's bank for the execution of the reservation contract. The Customer consents to this transfer, which is necessary for the reservation process.
7. The Customer may object free of charge to the use of his personal data for commercial prospecting purposes. In accordance with the Data Protection Act of January 6, 1978, the Customer also has the right to object for legitimate reasons, as well as the rights to query, access and rectify his data by writing to: bonjour@frenchdoor.fr
ARTICLE 14: EVIDENCE AGREEMENT
1. The entry of the required banking information, as well as the acceptance of these general conditions and the order or reservation request, constitute an electronic signature that has the same value as a handwritten signature between the parties.
2. The computerized records, kept in GOMA's information systems, under reasonable security conditions, constitute proof of communications, orders and payments between the parties.
3. The Customer is informed that his IP address may be recorded during the reservation process.
ARTICLE 15: ACCOUNT/PASSWORD
The customer is responsible for maintaining the confidentiality of their passwords, login details, and account details. The customer will be financially responsible for all uses of the website by himself or by anyone else using his account information.
ARTICLE 16: DISPUTE RESOLUTION
The contract and the general conditions of sale are governed by French law.
In the event of a dispute concerning these general conditions or the execution of the contract, the Customer must contact Frenchdoor Customer Service.
If the dispute is not resolved within 30 days after contacting customer service, only the Paris High Court will be competent.
ARTICLE 17: MEDIATOR - DISPUTE RESOLUTION
Consumers who have a dispute with a professional can use the online dispute resolution (ODR) platform : https://ec.europa.eu/consumers/odr.
The site and the information it contains are protected by French intellectual property law and international conventions. Except for personal or family use, the site and its contents may not be reproduced, republished, transcribed, modified, or transmitted without the prior authorization of the rights holder.
Consumers can also contact AME Conso:
• On line : https://www.mediationconso-ame.com, by completing the form provided for this purpose and attaching supporting documents.
• Postal mail: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, with supporting documents.
If the Customer is not satisfied after having contacted Customer Service and has not received a satisfactory response within one month, he may contact the Paris Mediation and Arbitration Center:
AME
11 Place Dauphine
75001 PARIS
www.mediatoreuropeens.org